Nintendo of America has told fans on Twitter that it’s sorry for the inconvenience caused over the Christmas period when the Nintendo eShop was inaccessible. This caused added frustration for many as they were unable to claim their download codes that came pre-bundled with hardware. Here’s what they had to say.

“We sincerely apologize for this week’s inconsistencies and thank you again for your patience and support”

“We will share more information about the launch of Pokémon Bank and Poké Transporter as soon as possible.”